Cancellation policy

Direct bookings

The cancellation conditions applicable to your stay are displayed before you complete the booking and are included in your booking confirmation. These conditions form part of your booking agreement. If different rates offer different cancellation terms, the conditions attached to the rate you selected will apply.

Bookings through third-party platforms

For reservations made through Airbnb, Booking.com or another booking platform, the cancellation, amendment and refund conditions shown on that platform apply. Any cancellation request must be submitted through the same platform.

How to cancel a direct booking

To cancel a direct booking, contact info@primeliving.life and include the booking holder’s name, stay dates and booking reference. A cancellation becomes effective when we receive and confirm your written request.

Refunds

Any refund due under the applicable booking conditions will be returned using the original payment method. Processing times may vary depending on the bank or payment provider.

Changes, no-shows and early departures

Requests to change dates or guest details are subject to availability and any resulting price difference. No-shows and unused nights following an early departure are non-refundable unless otherwise stated in the booking confirmation or required by law.

Cancellation by Prime Living

If we are unable to provide the booked accommodation, you will receive a full refund of the amounts paid for the unavailable stay, unless you accept a suitable alternative.

Right of withdrawal

Accommodation services booked for specific dates are not subject to the general 14-day right of withdrawal. This does not affect any cancellation rights included in your booking conditions or any mandatory consumer rights.

Contact

For questions concerning a cancellation, contact info@primeliving.life.